Sample Program Terms

Last updated: 6 October 2026

These Sample Program Terms apply to every sample order placed on lab.hansolbio.com, including orders placed from a K-Beauty Expo 2026 shortlist. The samples are supplied by HANSOL BIO Co., Ltd. (한솔생명과학 주식회사) ("Hansolbio", "we", "us"). You accept these terms by ticking the sample-terms checkbox on the cart page before checkout. They form part of our Terms of Service.

1. Who can request samples

The sample program is for businesses evaluating formulas for possible OEM/ODM production. By placing a sample order, you confirm that you are acting for business purposes and that you are authorised to act for the business you name.

2. What you receive

  • The samples are free of charge.
  • Each formula you select is supplied as one sample kit of 5 bottles, each containing 7–10 ml.
  • Samples are supplied in simple sample packaging. This does not represent the final commercial packaging, decoration or fill.
  • Samples are subject to availability.
  • The same formula cannot be requested more than once in the same order.

3. Fees

  • A handling and packing fee of US$20 applies per formula. The same fee applies to orders placed from a K-Beauty Expo 2026 shortlist.
  • Shipping is charged in addition to the handling and packing fee.
  • Both the handling and packing fee and the shipping charge are shown at checkout before you pay.
  • Where VAT applies, displayed prices include VAT.
Destination Service Shipping charge
Outside Korea DHL Express Worldwide Calculated at checkout using the live carrier rate
Republic of Korea Courier, standard KRW 14,000
Republic of Korea Courier, express KRW 26,000

For international shipments, the recipient is the importer. Destination import duties, taxes and brokerage fees may be charged by the carrier on delivery, unless the checkout or a written quotation states that they are prepaid.

4. Destinations

We ship samples to 209 countries and territories. We do not ship to Russia, Belarus, Iran, North Korea, Syria, Cuba, Afghanistan, Yemen, Sudan, South Sudan, Libya, Somalia and Iraq. See the Shipping Policy for details.

5. Fragrance and dangerous goods

  • Fragrance (perfume) samples are currently not shipped, because they are dangerous goods for transport. Fragrance pages on the Website are for information only.
  • We may also decline any other formula that the carrier or the applicable rules treat as dangerous goods for the destination.

6. Dispatch and customs

  • We aim to dispatch samples within 5 business days after payment and our check of the delivery address.
  • Transit times depend on the destination and on customs. Delivery estimates are not guaranteed.
  • Samples are declared to customs with an accurate value and marked "sample - not for resale".

7. Permitted use

Samples are supplied only for your internal business evaluation of the formula, such as its texture, application, scent, colour and overall product experience. You must not:

  • resell, relabel or distribute samples to consumers, including as gifts or promotional items;
  • use a sample as a finished product for sale;
  • make medical or drug claims about a sample;
  • use a sample to copy or reproduce the formula, or to have it manufactured by a third party.

Keep samples out of the reach of children, follow any instructions on the label and stop using a sample if irritation occurs.

8. No production commitment

A sample order does not reserve production capacity, guarantee a formula, grant exclusivity, confirm regulatory suitability for any market or create a production contract. Minimum order quantity, price, testing, claims, intellectual property, packaging, lead time and market approvals are agreed separately in a written quotation or manufacturing agreement.

9. Our right to decline or limit requests

  • We may decline a sample order, cancel it before dispatch, or limit the number of formulas or repeated requests from the same business. This may happen, for example, where a request repeats samples already supplied, goes beyond reasonable evaluation needs, contains information that appears inaccurate, has an address that cannot be verified, or concerns a destination or formula that cannot be shipped.
  • If we decline or cancel an order you have paid for, we refund the amount you paid to the original payment method.

10. Cancellations, delivery problems and refunds

Cancellations, refunds and problems with delivery are handled under our Refund Policy and Shipping Policy.

11. Liability

The liability section of our Terms of Service applies to sample orders. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Personal data

We use the information you give us to process and ship your sample order and to follow up on your evaluation, as described in our Privacy Policy.

13. Changes

We may update these terms. The version in force when you place your order applies to that order.

14. Contact

HANSOL BIO Co., Ltd.

Halla SigmaValley 911, 910, 102, 545 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do 13215, Republic of Korea

Email: sales@hansolbio.com

Phone: +82 70 7774 0702

Fax: +82 31 701 9603