Shipping policy

Last updated: 6 October 2026

This Shipping Policy explains how and where we ship orders placed on lab.hansolbio.com (the "Store"), which is operated by HANSOL BIO Co., Ltd. ("Hansolbio", "we", "us"). It forms part of our Terms of Service and applies together with our Refund Policy.

1. Scope

This policy applies to sample orders placed on the Store. Production orders are not sold on the Store; their delivery terms and dates are set out in the written quotation or manufacturing agreement for that order.

2. Where we ship

  • We ship from Seongnam, Republic of Korea, to 209 countries and territories.
  • We do not ship to Russia, Belarus, Iran, North Korea, Syria, Cuba, Afghanistan, Yemen, Sudan, South Sudan, Libya, Somalia and Iraq.
  • We may hold or cancel an order where a carrier, customs authority, sanctions rule or destination regulation prevents shipment. An order cancelled before dispatch is refunded in full.

3. Products we do not ship

Fragrance (perfume) samples are classified as dangerous goods in transport and are currently not shipped. Fragrance pages on the Store are for information only. If you are interested in a fragrance formula, contact us at sales@hansolbio.com.

4. Shipping methods and charges

Destination Service Shipping charge
Outside the Republic of Korea DHL Express Worldwide Live rate calculated at checkout
Republic of Korea Courier, standard KRW 14,000 per order
Republic of Korea Courier, express KRW 26,000 per order
  • Shipping is charged in addition to the handling and packing fee of US$20 per formula. Both amounts are shown at checkout before you pay.
  • Store prices include VAT where VAT applies.

5. Dispatch and delivery times

  • We aim to dispatch your order within 5 business days after payment and our check of your delivery address. Business days are Monday to Friday, excluding public holidays in the Republic of Korea.
  • Transit time depends on the destination and on customs clearance. Delivery estimates shown by us or by the carrier are not guaranteed.
  • When your order is dispatched, you will receive a shipping confirmation by email with tracking information.

6. Delivery address and phone number

  • Please give a complete and accurate delivery address, including the postal code, the recipient's name and, where applicable, the company name.
  • A phone number at which the recipient can be reached is required. The carrier uses it to arrange delivery and to contact the recipient about customs clearance.
  • We check each address before dispatch and may contact you to confirm it. Dispatch waits until the address is confirmed. We cannot change the address after dispatch.
  • If a parcel cannot be delivered because the address or phone number is incorrect or incomplete, section 5 of our Refund Policy applies.

7. Duties and taxes

  • For international parcels, the recipient is the importer.
  • Destination import duties, taxes (such as VAT or GST) and brokerage fees may be charged by the carrier on delivery, unless the checkout or a written quotation states that they are prepaid.
  • These charges are set by the destination authorities and the carrier, not by us.
  • Some destinations require the recipient's tax or import identification number. Customs may hold a parcel until it is provided.
  • If a parcel is refused or returned because destination charges were not paid, section 5 of our Refund Policy applies.

8. Customs declaration

Samples are declared to customs with an accurate value and marked "sample - not for resale". We cannot declare a parcel as a gift, at a different value or with a different description. Samples must not be resold.

9. Loss or damage in transit

  • If a parcel arrives damaged or with items missing, tell us at sales@hansolbio.com within 5 calendar days of delivery. Include your order number and photos of the outer packaging, the shipping label and the items, and keep the parcel and packaging until we confirm that your claim is closed.
  • If tracking shows a parcel as delivered but you have not received it, tell us within 5 calendar days of the delivery date shown in tracking.
  • If tracking stops updating, contact us and we will open a trace with the carrier.
  • Replacements and refunds are handled as set out in our Refund Policy.

10. Contact

HANSOL BIO Co., Ltd.

  • Address: Halla SigmaValley 911, 910, 102, 545 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do 13215, Republic of Korea
  • Email: sales@hansolbio.com
  • Phone: +82 70 7774 0702
  • Fax: +82 31 701 9603
  • Business registration number: 129-86-75617
  • Mail-order business report number: No. 2019-Seongnam Jungwon-0641